Stakeholders
| Stakeholders | Expectations for Sinopec | Communication mechanism | Response and effect |
| Government | Compliance and risk control Responding to national macro-control Providing job opportunities Driving local economic development | Daily communication and reporting Discussion and seminar Project approval Government regulation | Legal compliance and Integrity Timely and accurate disclosure Creating job opportunities Increasing social contribution Supporting national policies |
| Shareholders & creditors | Stable credit rating Truthful, accurate, timely and complete disclosure Protecting the interests of shareholders Fair profits and returns | Periodic reporting Corporate reporting Promotional activities Dialogue with and feedback to shareholders | Strict risk control Maintaining high profitability Guaranteeing the profit attributable to shareholders Keeping a good credit rating Realizing fair enterprise value |
| Customers | High-quality products Efficient response Accurate and fast complaint handling Good after-sales service | Meeting and consultation Daily contact Feedback mechanism Hotline service Online service | Continuous product innovation Strengthening customer relationship management Enhancing customer satisfaction Improving efficiency of handling customer complaints |
| Employees | Guarantee of legitimate rights Satisfactory salary incentive Good working environment Unimpeded career development | Workers congress Commendation of employees Regular training Corporate cultural activities | Enhancing employee participation in management Guaranteeing legitimate rights and interests of employees Caring about employee development Improving salary incentive High employee satisfaction Low employee turnover |
| Labour unions | Rights and benefits of employees Democratic management Corporate affairs transparency | Workers congress Grass-roots labour unions | Strengthening exchanges in collective bargaining Improving democratic management |
| Business partners | Leveraging each other's strengths Good faith and mutual benefit Information sharing | Contract negotiation Daily meeting High-level meeting Correspondence of documents Daily business communication | Adhering to the principles of good faith, mutual benefit and equal consultation Exploring new areas and methods of cooperation Establishing effective partnership |
| Suppliers | Fair procurement and strict compliance Strategic cooperation for mutual benefits | Contract and agreement negotiation Real time communication Tendering meeting | Adhering to the principles of "openness, fairness and justice" High supplier satisfaction Continuous decline of procurement costs |
| Financial & Insurance Companies | Lowering financing costs Reducing risk Timely payment | Contract negotiation Daily business communication | Research on financial and insurance policies Strategic adjustment to reduce financing risks |
| Community | Concern for social development Building a harmonious community | Charity activities Field trips and visits Communication and exchanges with community Environmental & social risk analysis of projects Collection and disclosure of environmental performance Response to external investigations | Tax payment and job creation Helping rural revitalization Tackling climate change Providing clean energy Resource recycling Biodiversity protection Land resource management |
| Media | Timely disclosure Good media relations | Press conference Press release On-site interview Press briefing | Improving public opinion environment Strengthening corporate reputation Improving media's recognition of Sinopec Maintaining communication and cooperation with the media |
| NGOs | Advocating sustainable development | Regular participation in meetings or activities Daily contact | Regular participation in meetings or activities Daily contact |